Last updated: 20 October 2026

1. General Information

At Momura, we want every purchase to be a special, meaningful and worry-free experience.

We believe our guided journals are much more than ordinary products. They offer an opportunity to preserve precious memories, share personal stories and strengthen family bonds for generations to come.

That is why we offer a 100-Day Satisfaction Guarantee, allowing you to request a return and refund even if your journal has been partially used, subject to the conditions outlined below.

This policy applies to purchases made through our online store and delivered within the United Kingdom, including England, Scotland, Wales and Northern Ireland.

Our 100-Day Satisfaction Guarantee is an additional commercial benefit and does not replace or limit your statutory consumer rights under UK law.

2. Our 100-Day Satisfaction Guarantee

We accept return requests within 100 calendar days of the date your order is delivered.

During this period, you may request a return if:

1. The journal did not meet your expectations.
2. You have changed your mind about your purchase.
3. You received a damaged or defective product.
4. You received an incorrect product.
5. You have partially used the journal and would like to return it.

To qualify under our commercial guarantee, you must contact us within the 100-day period.

Once your return has been approved, our customer support team will provide instructions for returning the product, where required.

Your statutory rights relating to faulty, misdescribed or otherwise non-compliant products remain unaffected, even after our commercial guarantee has expired.

3. Returns of Used Journals

At Momura, we understand that discovering the value of a guided journal often begins with writing in it.

We want you to feel comfortable exploring your journal before deciding whether it is right for you or someone special.

For this reason, we accept returns of partially used journals, even if you have already written on some of the pages.

To qualify for our 100-Day Satisfaction Guarantee, the journal must:

1. Have been used under normal conditions.
2. Be free from intentional damage, significant alterations or misuse.
3. Include its original components.
4. Remain in a condition that allows it to be handled and inspected.

Reasonable wear resulting from normal use, including writing on some pages, will not prevent you from requesting a return.

We will not reduce your refund simply because you have written on a reasonable number of pages as part of normal use.

We reserve the right to reject requests made outside our commercial guarantee period or involving intentional damage or significant misuse, without affecting your statutory rights.

4. Your Statutory Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers purchasing most goods online have a legal right to cancel their order without providing a reason.

For eligible purchases:

1. You may notify us of your decision to cancel within 14 calendar days after receiving your order.
2. After notifying us, you generally have a further 14 calendar days to return the goods.
3. You may exercise this right by contacting mumorajournal@gmail.com with a clear statement that you wish to cancel your purchase.
4. You may use the cancellation form provided at the end of this policy, although doing so is not compulsory.

If your order contains multiple items delivered separately, the statutory cancellation period generally begins when the final item is delivered.

For statutory cancellations, we will refund the price paid for the goods and the cost of standard outbound delivery, where applicable.

If you selected a delivery service more expensive than our least expensive standard delivery option, the additional cost of that premium service does not have to be refunded.

Under UK law, a reduction in value caused by handling beyond what is reasonably necessary to examine the goods may affect the statutory refund amount.

However, our separate 100-Day Satisfaction Guarantee expressly allows reasonable partial writing and normal use, as described in this policy.

Nothing in this section restricts your statutory cancellation rights or the additional benefits of our commercial guarantee.

5. Damaged, Defective or Incorrect Products

If you receive a damaged journal, an item with a manufacturing defect or a product different from the one you ordered, please contact us.

Examples include:

1. Missing, torn or incorrectly printed pages.
2. Covers damaged during delivery.
3. Faulty or defective binding.
4. Receiving the wrong journal.
5. Significant printing or production errors.

Under the Consumer Rights Act 2015, products must be of satisfactory quality, fit for purpose and as described.

If your product does not meet these requirements, you may be entitled to a repair, replacement, price reduction or refund, depending on the circumstances and the time elapsed since delivery.

For qualifying faulty goods, consumers generally have a 30-day short-term right to reject and receive a refund.

Further remedies may remain available after this period, including repair or replacement and, where appropriate, a refund or price reduction.

Please contact us at mumorajournal@gmail.com and include:

1. Your order number.
2. A description of the problem.
3. Photographs of the product, where available and helpful.

We may request additional information to help us resolve the issue, but we will not impose unreasonable requirements that restrict your statutory rights.

Where applicable, we will arrange a replacement at no additional cost or provide the appropriate refund or other legal remedy.

Our 100-Day Satisfaction Guarantee does not limit your legal rights concerning faulty or incorrect products.

6. How to Request a Return

To request a return or refund, please follow these steps.

Step 1. Contact Us

Send an email to mumorajournal@gmail.com with the following information:

1. Your order number.
2. The name used when placing your order.
3. The reason for your return, if you wish to provide one.
4. Photographs of the journal, where necessary to assess damage or defects.

You do not need to provide a reason when exercising your statutory right to cancel.

Step 2. Request Review

Our customer support team aims to respond within a maximum of 3 working days.

We will review your request and provide the relevant return instructions.

Statutory cancellation requests are effective when properly communicated within the applicable period and do not depend on our approval.

Step 3. Return the Product

Where a return is required, we will provide instructions and arrange return postage at no additional cost to you.

For statutory cancellations, you must normally return the goods within 14 days of notifying us of your cancellation, unless we agree to collect them or make another arrangement.

For returns under our 100-Day Satisfaction Guarantee, please follow the return instructions and timeframe provided by our customer support team.

We recommend packaging the journal securely to prevent additional damage during transport.

Step 4. Confirmation

Once the product has been received, we will assess its condition in accordance with the relevant return terms and notify you of the outcome.

This assessment will not delay or restrict any refund deadlines or remedies required by applicable UK law.

7. Refunds

Once a return has been accepted under our commercial Satisfaction Guarantee, we will process your refund using the original payment method, unless another method has been expressly agreed upon.

For returns under our 100-Day Satisfaction Guarantee, refunds will be processed within a maximum of 10 working days after approval.

For statutory cancellations, we will issue refunds without undue delay and within the deadlines established by UK law.

Where goods must be returned, we will issue the statutory refund no later than 14 calendar days after receiving the goods back or receiving evidence that they have been sent back, whichever is earlier.

Where no goods are required to be returned, the applicable statutory refund deadline will be calculated from the date on which we receive your cancellation notice.

The time required for the funds to appear in your account may vary depending on your bank or payment provider.

For returns accepted under our commercial guarantee:

1. We will refund the amount paid for the returned product.
2. We will not deduct any amount for reasonable partial writing or normal wear.
3. Standard outbound delivery costs and other charges will be refunded where required by applicable law.
4. No return postage fees will be charged for accepted returns.

Refunds and remedies for faulty or misdescribed goods will be handled in accordance with your statutory rights.

No provision of this policy permits us to withhold or reduce refunds where doing so would breach applicable UK consumer protection law.

8. Free Return Shipping

At Momura, we want every customer to feel confident when making a purchase.

That is why we cover return shipping costs for all returns accepted under this policy, including:

1. Damaged or defective journals.
2. Incorrect products.
3. Changes of mind.
4. Partially used journals.
5. Returns under our 100-Day Satisfaction Guarantee.
6. Eligible statutory cancellations.

Where the product needs to be returned, our team will provide return instructions and, where appropriate, a prepaid postage label.

You will not be required to purchase your own return shipping service unless you expressly agree to an alternative arrangement.

If a product is faulty or does not conform to the contract, we will comply with all applicable legal obligations concerning return costs.

9. Order Cancellations

If you wish to cancel your order before receiving it, please contact us as soon as possible at mumorajournal@gmail.com.

If your order has not yet been dispatched, we will make every reasonable effort to stop its processing and arrange the appropriate refund.

If your order is already in transit, we will explain the available cancellation and return arrangements.

If your order has been delivered, you may request a return under our 100-Day Sa