Last updated: 20 October 2026

1. General Information

Welcome to Momura. These Terms of Service govern your access to and use of our online store, as well as the purchase of products available through our website.

Momura is a brand dedicated to creating meaningful guided journals that help families preserve memories, share personal stories and strengthen relationships across generations.

By accessing our website or placing an order, you agree to these Terms of Service and the applicable policies of our store.

Nothing in these Terms of Service affects your statutory rights under United Kingdom consumer protection law.

2. Website Use

Our website is intended for browsing products, making purchases, accessing product information and contacting our customer support team.

By using our website, you agree to do so lawfully and responsibly.

You must not:

1. Use the website for fraudulent or unlawful purposes.
2. Provide false or misleading information when placing an order.
3. Interfere with or disrupt the security or functionality of the website.
4. Attempt to gain unauthorised access to restricted systems, accounts or information.
5. Reproduce or commercially exploit our website content without permission where doing so infringes applicable rights.

We reserve the right to restrict access to users who breach these terms, subject to applicable law.

3. Products

At Momura, we offer guided keepsake journals designed to help mothers and fathers record their memories, experiences, thoughts and personal stories.

Our journals are created to become meaningful family keepsakes that can be treasured for generations.

We make every reasonable effort to ensure that product photographs, illustrations, specifications and descriptions accurately represent the items available for purchase.

However, slight variations in colour may occur due to individual screen settings or normal printing differences.

Such variations do not affect your statutory rights where products are not as described, are not of satisfactory quality or are otherwise non-compliant with applicable consumer law.

We encourage customers to review product descriptions and specifications carefully before completing their purchase.

4. Prices and Payment Methods

All prices displayed on our website are in Pounds Sterling (GBP, £) unless otherwise stated.

Prices may change due to promotional offers, discounts or adjustments to our product range.

Any price changes will not affect orders that have already been accepted.

Payments are securely processed through the payment methods available at checkout on our Shopify store.

All applicable taxes, including VAT where relevant, delivery charges and any additional fees will be clearly displayed before an order is completed.

By placing an order, you agree to pay the total amount displayed at checkout.

You will receive an order confirmation at the email address provided during your purchase.

5. Orders and Purchase Confirmation

When placing an order with Momura, you must provide accurate and complete information to ensure your purchase can be processed and delivered successfully.

This includes:

1. Recipient's full name.
2. Complete delivery address.
3. Valid UK postcode.
4. Contact telephone number.
5. Valid email address.

After placing an order, you will receive confirmation by email.

If you notice any mistakes in your order details, please contact us as soon as possible at mumorajournal@gmail.com.

We reserve the right to contact customers regarding stock availability, obvious pricing or processing errors, or circumstances that prevent us from fulfilling an order.

Where we are unable to fulfil an accepted order, we will offer an appropriate solution, including a full refund where required.

Your statutory rights remain unaffected.

6. Shipping and Delivery

Momura delivers to customers within the United Kingdom, subject to the delivery areas and restrictions displayed at checkout.

Delivery charges and estimated delivery times will be provided during checkout or in our Shipping Policy.

Estimated delivery times may vary depending on the delivery address, product availability and courier conditions.

Unless a different delivery period has been agreed, we will deliver your order without undue delay and within 30 days of the contract being made, in accordance with applicable UK consumer law.

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our reasonable control.

If an order is delayed, lost or damaged during transit, our customer support team will assist you in finding an appropriate solution.

Responsibility for goods generally remains with Momura until they come into your physical possession or that of a person you have identified to receive them, subject to applicable law.

Any delays or delivery difficulties will be handled in accordance with the Consumer Rights Act 2015 and other applicable UK legislation.

7. Order Cancellations and Modifications

If you wish to cancel or amend your order, please contact us as soon as possible at mumorajournal@gmail.com.

If your order has not yet been dispatched, we will make every reasonable effort to process your requested amendment or cancellation.

If your order has already been dispatched, you may still be entitled to cancel or return it under our Refund & Return Policy and applicable UK consumer law.

For most goods purchased online, consumers have a statutory right to cancel within 14 days of receiving their order, without having to provide a reason.

After notifying us of a statutory cancellation, you generally have a further 14 days to return the goods.

Our additional 100-Day Satisfaction Guarantee provides extended return rights beyond the statutory cancellation period.

Nothing in this section limits your legal cancellation rights.

8. Returns and Refunds

At Momura, we want every customer to feel confident when purchasing a journal intended to preserve their family's most meaningful memories.

We therefore offer a 100-Day Satisfaction Guarantee from the date of delivery.

Under this guarantee, you may request a return if:

• The journal does not meet your expectations.

• You have changed your mind.

• You received a damaged or defective product.

• You received an incorrect product.

• You have partially used the journal, including writing on some of its pages.

Returns under our commercial guarantee are subject to the conditions explained in our Refund & Return Policy.

Momura covers the return shipping costs for all returns accepted under this policy.

Once a return is received and approved under our commercial guarantee, the refund will be processed to the original payment method within 10 working days.

For statutory cancellations, refunds will be issued within the deadlines required by UK law, including the refund of standard outbound delivery charges where applicable.

Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are separate from and additional to our commercial guarantee.

For assistance, please contact mumorajournal@gmail.com.

9. Intellectual Property

All content available on the Momura website, including text, photographs, illustrations, designs, logos, graphics and editorial materials, is owned by Momura or used with the appropriate permission.

The original content, design and structure of our guided journals may also be protected by applicable copyright and intellectual property laws.

You must not reproduce, distribute, commercially exploit or otherwise use protected materials without the necessary permission where doing so infringes the rights of their respective owners.

Purchasing a Momura journal does not grant any commercial rights to reproduce or distribute its protected content or design.

10. Product Use and Care

Momura journals are intended for personal and family use.

We recommend handling them carefully and storing them in suitable conditions to help preserve their pages, binding and written contents.

Customers are welcome to write in, personalise and enjoy their journals as intended.

Normal product use, including writing on some pages, does not invalidate our 100-Day Satisfaction Guarantee, provided the conditions of our Refund & Return Policy are met.

Reasonable wear resulting from normal use will not automatically disqualify a journal from being returned under our commercial guarantee.

11. Limitation of Liability

Momura is committed to providing accurate product information, clear purchasing conditions and reliable customer service.

We will take reasonable steps to maintain the availability and security of our website.

However, temporary interruptions may occur due to maintenance, technical problems or circumstances beyond our reasonable control.

We do not guarantee any particular emotional outcome or personal experience from using our journals, as individual experiences may vary.

Nothing in these Terms of Service excludes or limits our liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breach of statutory consumer rights.

• Any other liability that cannot lawfully be excluded or restricted under UK law.

Your statutory rights remain unaffected.

12. Privacy and Data Protection

At Momura, protecting our customers' personal information is important to us.

Personal information collected when browsing our website, placing orders or contacting our customer support team will be handled in accordance with our Privacy Policy and applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We use personal information for purposes such as:

• Processing and managing customer orders.

• Handling secure payments.

• Arranging shipping and delivery.

• Providing customer support.

• Managing returns and refunds.

• Sending promotional communications where permitted by law.

Marketing communications will be managed in accordance with applicable consent and privacy requirements.

For further information about how we collect, use, store and protect personal information, please refer to our Privacy Policy.

13. Changes to These Terms of Service

Momura may update these Terms of Service to reflect changes in our business operations, products, services or applicable legal requirements.

Any changes will be published on this page together with the relevant date of revision.

Updated terms will not retrospectively remove statutory rights or alter the agreed terms of previously accepted purchases, except where permitted by law.

We encourage customers to review these Terms of Service periodically.

14. Governing Law and Consumer Rights

These Terms of Service are governed by the applicable laws of the United Kingdom, including relevant consumer protection legislation.

Depending on the customer's location and the circumstances of the purchase, applicable laws may include:

• Consumer Rights Act 2015.

• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• Consumer Protection from Unfair Trading Regulations 2008, where applicable.

• Digital Markets, Competition and Consumers Act 2024, where applicable.

Consumers retain the benefit of any mandatory legal protections applicable in their part of the United Kingdom, including England, Scotland, Wales and Northern Ireland.

Disputes may be addressed through the courts or other dispute resolution procedures available under applicable law.

Nothing in these Terms of Service requires consumers to waive their statutory rights or prevents them from seeking remedies available under UK consumer protection law.

15. Contact Information

If you have any questions regarding these Terms of Service, our products or your order, please contact our customer support team.

Brand: Momura

Email: mumorajournal@gmail.com

Customer Support Response Time: Within a maximum of 3 working days.

At Momura, we are committed to creating a transparent, secure and trustworthy shopping experience, allowing you to focus on what truly matters: preserving the stories, memories and moments that connect generations.