Last updated: October 8, 2026

1. General Information

Welcome to Momura. These Terms of Service govern your access to, browsing of, and use of our online store, as well as the purchase of the products we offer.

Momura is a brand dedicated to creating meaningful products that help preserve memories, share stories, and strengthen family bonds.

By accessing our website or making a purchase, you agree to these Terms of Service and the applicable policies of our store.

If you do not agree with these terms, we recommend that you refrain from using our services.

2. Website Use

Our website is intended for purchasing products, accessing information about our products, and contacting our customer support team.

By using our website, you agree to do so lawfully and responsibly.

The following activities are prohibited:

1. Using the website for fraudulent or illegal purposes.
2. Providing false or misleading information during checkout.
3. Taking actions that may damage, overload, or interfere with the website's functionality.
4. Attempting to gain unauthorized access to restricted systems, accounts, or information.
5. Copying or commercially exploiting website content without authorization.

We reserve the right to restrict access to users who violate these terms, while complying with all applicable laws.

3. Products

At Momura, we offer guided journals designed to help mothers and fathers write and share their memories, experiences, thoughts, and personal stories.

Our goal is to provide meaningful products that can become treasured family keepsakes for generations to come.

The photographs, illustrations, and descriptions displayed on our website are intended to represent our products as accurately as possible.

However, slight color variations may occur due to screen settings or normal differences in printing.

These variations do not affect consumer rights when a product fails to meet the advertised specifications.

Customers are responsible for reviewing product descriptions, features, and contents before making a purchase.

4. Prices and Payment Methods

All prices in our store are displayed in Mexican pesos (MXN) unless expressly stated otherwise.

Prices may change due to promotions, special offers, or commercial adjustments.

Any price changes will not affect previously confirmed orders.

Payments are processed through the payment platforms and methods available in our Shopify store.

Applicable taxes, shipping fees, and any additional charges will be displayed before completing your purchase.

By confirming an order, you agree to pay the total amount shown during checkout.

Once the transaction is completed, you will receive a confirmation using the contact information provided.

5. Orders and Purchase Confirmation

When placing an order with Momura, customers must provide accurate and complete information to ensure proper order processing and delivery.

This includes:

1. Recipient's full name.
2. Complete shipping address.
3. Postal code.
4. Contact phone number.
5. Valid email address.

Once your order has been confirmed, we will send the relevant information to the email address provided.

If you notice any errors in your information, please contact us as soon as possible at mumorajournal@gmail.com.

If availability issues, obvious processing errors, or other circumstances prevent us from fulfilling an order, we will contact you to offer an appropriate solution, including a refund when applicable.

6. Shipping and Delivery

Momura currently ships within Mexico.

Shipping costs and estimated delivery times will be displayed during checkout or in our Shipping Policy.

Delivery times may vary depending on the recipient's location, product availability, and shipping carrier conditions.

Although we strive to ensure that every order arrives within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

In cases of delays, lost packages, or shipping-related issues, our team will assist customers in finding an appropriate solution in accordance with our purchase terms and applicable law.

Delays attributable to shipping providers do not eliminate the consumer rights customers may have against Momura.

7. Order Cancellations and Modifications

If you wish to cancel or modify your order, please contact us as soon as possible at mumorajournal@gmail.com.

If your order has not yet shipped, we will make every effort to process the requested modification or cancellation.

Once an order has been shipped, any return request will be handled in accordance with our Refund & Return Policy.

All cancellations, withdrawals, and refunds will be processed in compliance with applicable Mexican consumer protection laws.

8. Returns and Refunds

At Momura, we want every customer to shop with confidence.

That is why we offer a 100-Day Satisfaction Guarantee starting from the date of delivery.

During this period, you may request a return and refund if the journal does not meet your expectations, even if it has been used and some pages have already been written in.

All returns are subject to the conditions outlined in our Refund & Return Policy.

Momura will cover the return shipping costs for all accepted returns, in accordance with that policy.

Approved refunds will be processed through the original payment method, subject to applicable legal requirements and deadlines.

For assistance, please contact mumorajournal@gmail.com.

Our 100-Day Satisfaction Guarantee is an additional commercial benefit and does not limit any consumer rights established under Mexican law.

9. Intellectual Property

All content available on our website, including text, photographs, illustrations, designs, logos, graphic materials, and editorial content, belongs to Momura or is used with the appropriate authorization.

The content, design, and structure of our journals are also protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, commercialization, or use of this material is prohibited when such activities infringe upon the rights of the respective owners.

Purchasing one of our products does not grant commercial exploitation rights over its content or design.

10. Product Use and Care

Momura journals are designed for personal and family use.

We recommend handling them carefully and storing them in suitable conditions to preserve their pages, binding, and contents.

Customers may freely write in, personalize, and use the pages of their journals for their intended personal purposes.

Normal use of the product, including writing on some of its pages, does not invalidate our 100-Day Satisfaction Guarantee, provided the conditions outlined in our Refund & Return Policy are met.

11. Limitation of Liability

Momura is committed to providing clear and accurate information about its products and fulfilling the purchase conditions advertised on our website.

We are not responsible for temporary website interruptions resulting from maintenance, technical failures, or circumstances beyond our control, except where legal responsibility may be attributable to our company.

We also do not guarantee specific emotional outcomes or personal experiences resulting from the use of our journals, as these may vary from person to person.

Nothing in these Terms of Service limits or excludes any rights, guarantees, compensation, or liabilities established under applicable Mexican law.

12. Privacy and Data Protection

At Momura, we respect our customers' privacy.

Personal information provided while browsing our website, making purchases, or communicating with our team will be handled in accordance with our Privacy Policy and applicable Mexican personal data protection laws.

We will use the information necessary to process orders, manage payments, coordinate deliveries, and provide customer support.

Promotional communications will be subject to applicable customer preferences and consent requirements.

For more information about how we collect, use, and protect your information, please review our Privacy Policy available on our website.

13. Changes to These Terms of Service

Momura may update these Terms of Service to reflect changes in our operations, products, services, or applicable legal requirements.

Any changes will be published on this page along with the corresponding update date.

Changes will not retroactively affect acquired rights or the terms of purchases made before the updates, except where permitted by law.

We recommend reviewing this section periodically.

14. Governing Law

These Terms of Service are governed by the applicable laws of the United Mexican States, including the Mexican Federal Consumer Protection Law (Ley Federal de Protección al Consumidor).

Any disputes related to our commercial operations may be addressed through legally available complaint and dispute resolution procedures, including those provided by the Federal Consumer Protection Agency (PROFECO).

Nothing in these terms constitutes a waiver of any rights granted to consumers under applicable law.

15. Contact Information

If you have any questions about these Terms of Service, our products, or your order, please contact us.

Brand: Momura

Email: mumorajournal@gmail.com

Customer Support Response Time: Within a maximum of 3 business days.

At Momura, we are commit